1300 769 904
Warranty Claim Generator NEW
Step 1 of 5
De Wet Retief
Warranty Hydrotherm serial number HYD-
Hydrotherm serial id number
Upload serial number photo
Upload warranty claim photo
Purchase price of system less any STC credits as shown on Invoice. For sales to third parties price is Aquatech Invoice not customer provided invoice.
Upload supporting invoice document
Claim is by the original system owner
Multiple systems failed at property
Age of system Calculator
Please enter the month then year of the system as shown in the serial number register or on the customer provided invoice. If not know enter 0
Please enter the month then year of the system as shown in the warranty replacement data base.
Original Purchase Date
Month - from invoice
total weeks (months)
Year - from invoice
total weeks (years)
Calculated age of system in weeks
Hydrotherm Dynamic-SS/X8 (275L)
275L system with marine grade 316L Stainless Steel Tank
System age is greater than 260 Weeks option not available.
Warranty Credit Value
Dynamic = Other = 100%
System Credit Not Available Due To Multiple System Failures
Refund Value - 100%
Refund Value - 50%
Refund Value - 45%
Refund Value - 40%
Refund Value = 35%
Refund value = 30%
Refund Value = 25%
Refund Value = 20%
Refund Value = 15%
Refund Value = 10%
Refund Value = 5%
Refund Value = 0%
If you choose to select a credit towards a new Hydrotherm system, please call 1300 769 904 quoting your Warranty Claim ID number, to process your new system order.
Please reply to this email with your nominated bank account details. Your refund will be processed and paid within 7 days of receiving your reply email.
To process your claim as a credit you will need to arrange for the installation of the replacement system by a qualified plumber. The Suggested Hydrotherm Warranty Plumber in your area is Adam Taylor Plumbing - 0490 772 541 his standard install costs are between $300 - $400.
Option No Credit
PLEASE NOTE - Due to multiple system failures within the original warranty period, we are unable to provide credit towards a new Hydrotherm system. Your claim will therefore be processed as a monetary refund being your original purchase payment. Please reply to this email with your nominated bank account details. Your refund will be processed and paid within 7 days of receiving your reply email.
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