Hydrotherm strongly recommends that customers are home for delivery. However if the third party delivery agent is able to leave the system in a safe location, this can also be arranged as per the delivery notes in the checkout page.
However if any issues arise due to accessing the property or leaving the system in a safe location and the unit is unable to be delivered, then you will be liable for additional delivery charges and the delivery will be organised at owner’s expense at a later date.