H2Flow are a promising young plumbing enterprise operating out of Townsville. Their emphasis is on developing a strong and healthy relationship with their customers. Delivering an exemplary service across a number of key trades will keep the customers loyal and make them ambassadors for the brand. The trades include maintenance plumbing, hot water and gas installation and roofing.

To do this, owner Corey Jennings focuses on two key areas, educating the customer on options and delivering quality service. Firstly Educating, Corey identifies the need to help the owner understand the options available. There are a lot of choices to be made which are affected by constant changes in legislation, rebates, costs and product development. Therefore it is important for Corey and his team to stay up to date so they can offer clear and detailed information. Through this approach H2Flow are able to tailor each job no matter how big or small specifically to the requirements of the individual.

Corey prides himself on providing the customers with informed choices and this is what he said;
‘We are always on the lookout for new ideas and ones that will save our customers money and quality that they can trust. We only use products that we believe are the best for our customers.’

The second and possibly the most important aspect is the overall service from workmanship to after sales service, ensuring the customer is happy, the price is right and the work is of the highest quality. Ensuring the customer is happy and informed all the way will ensure a continued relationship and is likely to generate positive word of mouth and brand awareness leading to further business.

If you would like to hear from Corey with regards to your hot water system or any plumbing issue please feel free to contact him on 0433 178 623 or us on 1300 769 904.

Also visit H2Flow website: www.h2flowplumbing.com.au

Key areas that H2FLOW cover are: 4810, 4812, 4814, 4817, 4818

By Simon Baird

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