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Hydrotherm service report working copy
Step 1 of 12
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Admin
Unique Id (as shown in booking report)
Report contact
Email report to
Date of service
Time of service
:
HH
MM
Hydrotherm technician
Chris Farthing
Simon Baird
De Wet Retief
Technician Phone
Technician Email
Technician Phone
Technician Email
Technician Phone
Technician Email
Hydrotherm Serial Number
Enter the Hydrotherm Serial number to load the link to the service part list.
Hydrotherm Serial Number GUIDE NEEDED
Hydrotherm serial number HYD-
Power Live & Screen Live
We have now established power to the system and have a live screen. Before moving forward we need to do a quick defrost run to test to check the system can run without causing power tripping.
Defrost run- Guide Needed
Run defrost cycle
F98
Defrost Running
System trips power
System tripping Initial Diagnosis
System is causing the power supply to trip.
Tripping diagnosis
Turn power off to system
Tripping diagnosis - Step 1
Unplug compressor from control board
Run System
Tripping diagnosis - Fan
System running
System tripping
Fan Diagnosis
Diagnosis and fixes for system tripping power.
Tripping diagnosis - Fan Capacitor - Step 1
Turn power off
Change fan capacitor
Turn power on
Fan capacitor
Price:
$ 20.00
Tripping diagnosis - Fan Capacitor - Results
System running
System tripping
Tripping diagnosis - Fan Motor - Step 1
Turn power off
Change fan motor
Turn power on
Fan Motor
Price:
$ 50.00
Tripping diagnosis - Fan Motor - results
System running
System tripping
Fan Tripping Diagnosis Motor changed- action
Book in electrician service
Tripping Diagnosis Compressor
Diagnosis and fixes for system tripping power.
Tripping diagnosis - Compressor- Step 1
Check compressor
Turn power off
Connect compressor to control board
Turn power on
Tripping diagnosis - Compressor- Step 1 - Result
System running
System tripping
Tripping diagnosis - Compressor - Main Capacitor
Turn power off
Change main capacitor
Turn power on
Main capacitor
Price:
$ 20.00
Tripping diagnosis - Compressor - Main Capacitor - Results
System running
System tripping
Tripping diagnosis Compressor - Ohm Test
Turn power off
Compressor Ohm test
Use multimeter on ohm setting to check compressor
Tripping diagnosis Compressor- Ohm Test - Result
Ohms add to total
Ohms do not total
Compressor - Warranty Check
Water in refrigeration line
No Water in refrigeration line
Release gas from schroder valve
Compressor - Warranty Check - External
Signs of external corrosion
Exterior of system clean
Tripping Diagnosis Compressor - Compressor Replacement
Compressor replacement recommended
Tripping Diagnosis Compressor - Warranty
Book in warranty claim
Tripping Diagnosis Compressor - Install temporary System
Install temporary system
Tripping diagnosis Compressor - Head Wiring and starter cap
Turn power off
Change compressor wiring and starter cap
Turn power on
Compressor head wiring
Price:
$ 20.00
Compressor starter cap
Price:
$ 10.00
Tripping diagnosis Compressor- Heading - Result
System running
System tripping
Compressor Tripping diagnosis - power circuit
Turn power off to the system
Install power plug lead
Connect to alternative power circuit
Run system
Tripping diagnosis Compressor - Alternative power- Result
System running
System tripping
Compressor Tripping Diagnosis Alternative Power - action
Customer needs to book in electrician service
Electrical Power Testing Completed
All electrical components checked
The system has live power. The system screen is displaying. The system is not tripping power.
Screen Condition Report
Check the system screen condition.
Check Screen
Check screen for any signs of damage or missing digits.
Screen face is good
Screen face is poor
Screen digital board is good
Screen digital board is poor
screen face
Price:
$ 20.00
screen board
Price:
$ 50.00
Re-Check Screen
Check screen for any signs of damage or missing digits.
Screen face is good
Screen digital display is good
Sensors Parts Report
Turn the system off on the display before conducting tests.
A2 Sensor check
Hold down arrow for A2 Sensor reading
A2 Sensor = Ambient Air Temperature
A2 Sensor = 5HR
A2 Sensor = Significantly higher then Ambient Air Temperature
A2 Sensor = Significantly lower then Ambient Air Temperature
A2 Sensor
Price:
$ 15.00
A2 Sensor Re-check
Hold down arrow for A2 Sensor reading
A2 Sensor = Ambient Air Temperature
A3 Sensor check
Hold both arrows for A3 Sensor reading
A3 Sensor = above 90C
A3 Sensor = 5HR
A3 Sensor = less then 90C
A3 Sensor
Price:
$ 15.00
A3 Sensor re-check
Hold both arrows for A3 Sensor reading
A3 Sensor = less then 90C
A4 Sensor check
Hold up arrow for A4 Sensor reading
A4 Sensor = Ambient Air Temperature
A4 Sensor = 5HR
A4 Sensor = Significantly higher then Ambient Air Temperature
A4 Sensor = Significantly lower then Ambient Air Temperature
A4 Sensor
Price:
$ 15.00
A4 Sensor re-check
Hold up arrow for A4 Sensor reading
A4 Sensor = Ambient Air Temperature
Water Temp Sensor Initial check
No A1 Alarm Showing
A1 Alarm Showing
Water Temp Sensor
Price:
$ 15.00
Water Temp Sensor initial re-check
No A1 Alarm
Water Temperature sensor Calibration
Check water temperature sensor calibration
PTR Temperature Reading
Water Temperature Sensor Reading
Water Temperature Sensor Calibration
Water Temp calibration non-compliant
*
Water temperature sensor calibration is non- compliant
Water Temp Sensor
Price:
$ 15.00
Fan Parts Report
Check system fan
Fan Starting Check-List
Check the system fan for any issues.
Turn system on
Fan start good
Fan start slow
Fan does not start
Fan running good
Fan running slow
Fan capacitor
Price:
$ 20.00
Fan Starting Re-Check capacitor
Check the system fan for any issues.
Turn system on
Fan start good
Fan start slow
Fan does not start
Fan running good
Fan running slow
Fan Motor
Price:
$ 50.00
Fan Starting Re-Check Motor
Check the system fan for any issues.
Turn system on
Fan start good
Fan start slow
Fan does not start
Fan running good
Fan running slow
Main capacitor
Price:
$ 20.00
Fan Starting Re-Check Main Capacitor
Check the system fan for any issues.
Turn system on
Fan start good
Fan start slow
Fan does not start
Fan running good
Fan running slow
Main Control Board
Price:
$ 50.00
Fan Starting Main Control Board - Recheck
Check the system fan for any issues.
Turn system on
Fan start good
Fan start slow
Fan does not start
Fan running good
Fan running slow
Fan not working
Book in electrician service
Fan Parts Report - Fan Stops
Check system fan stops when the system is turned off
Fan Stoping Check-List
Check the system fan for any issues.
Turn system on (with screen button)
Fan running
Turn system off (with screen button)
Fan stops
Fan keeps running
Main Control Board
Price:
$ 50.00
Fan Stoping Re-Check Main Control board
Check the system fan for any issues.
Turn system on (with screen button)
Fan running
Turn system off (with screen button)
Fan stops
Fan keeps running
Fan not working
Book in electrician service
Plumbing Compliance Report
The following plumbing components where checked for compliance to Hydrotherm Installation Guidelines.
Plumbing checklist
Pressure limiting valve installed
ECV Installed
Valves drained to storm water
Tempering valve installed
Plumbing connections
Plumbing Compliant
Plumbing compliant
Plumbing non-compliant
Plumbing issues.
Pressure limiting valve not installed
ECV valve not installed
Valves not drained
Condensate not drained
Tempering valve not installed
Plumbing Connections
Recommendations
Owner to contact installing plumber to rectify installation.
plumbing Compliance notes
Supporting Photos
Tank External Condition Report
Tank checklist
PTR outlet
Hot water outlet
Cold water inlet
Seams
Tank connections
Condensate and PTR/ECV Connected
Tank condition
Seperate condensate
Tank condition
Tank condition good
Tank condition issues
Tank condition issues
PTR outlet leaking
Hot water outlet leaking
Cold water inlet leaking
Seams leaking
Tank connections leaking
Condensate overflow
Tank issue - Leaking Bushes - Action
Repair if possible
Tank issue photos
Tank issue notes
Recommendations
Warranty claim recommended
Performance Tests
System run for 10 minutes
Yes
Up Arrow Reading
Down Arrow Reading
Differential
Run auto defrost
Run auto defrost for 3 minutes
Second up arrow reading
Second Down Arrow Reading
Second Differential
Performance Report
Heating
System heating
Heating slowly
System heating slowly
Refrigeration - heating slowly - recommendation
Look at booking in refrigeration service
Not Heating
System not heating
Not Heating - compressor running - checklist
Hold both arrows to get compressor reading
Run for 5 minutes
Hold both arrows to get second compressor reading
Compressor temperature increasing
Compressor temperature static
Main capacitor
Price:
$ 20.00
Compressor wiring
Price:
$ 20.00
Compressor starter
Price:
$ 20.00
Not Heating - Main capacitor changed- checklist
Hold both arrows to get compressor reading
Run for 5 minutes
Hold both arrows to get second compressor reading
Compressor temperature increasing
Compressor temperature static
Main Control Board
Price:
$ 50.00
Not Heating - Main control board changed- checklist
Hold both arrows to get compressor reading
Run for 5 minutes
Hold both arrows to get second compressor reading
Compressor temperature increasing
Compressor temperature static
System run for 10 minutes
Yes
Up Arrow Reading
Down Arrow Reading
Differential
Refrigeration - not heating no compressor - recommendation
Install temporary system
Refrigeration - not heating live compressor - recommendation
Install temporary system
Refrigeration - heating live compressor - recommendation
System heating
Refrigeration Performance Notes
System Noise
Operating Db
Noise checklist
Tightened compressor
Removed compressor bracket
Check fan
Checked TX valve
Second Operating Db
Noise Notes
Install Temporary system
Temporary System Notes
Service Summary
Service Notes
Completed
*
Service completed no followup required
Phone
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