Service Network

Purchase and register a Hydrotherm with Aquatech and we guarantee you will never be out of hot water for more than 48 hours.

Every Hydrotherm comes backed by a support network of specially trained plumbers and refrigerant technicians dedicated to ensuring that your system keeps on working 24/7. In the unlikely event that your Hydrotherm Unit experiences any technical difficulties, please follow these simple steps.

  • Step 1
    If you experience any issue with you Hydrotherm please press the off button on the control panel. Instructions can be found in the owner manual, provided with your unit, or downloadable here.
  • Step 2
    If you are within office hours, 8am – 5pm Monday to Friday, call our dedicated Service Centre toll free on 1300 769 904 to speak to a technical expert.
  • Step 3
    If you wish to lodge a service request outside of office hours. Please click here and fill out the contact form.
  • Step 4
    Whether you use out phone line or service form, a Hydrotherm technical representative will be assigned to your case and will make contact within 24 hours.
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